Privacy policy

What this covers

ReferWise ("we", "us") connects people looking for property services in Melbourne with one matched local professional — a real estate agent, mortgage broker, conveyancer, building inspector, or property manager. This policy explains what we collect when you use one of our forms, why, and what happens to it.

What we collect

Depending on which form you submit, this can include:

• Your name, email address, and phone number
• The property address and suburb involved
• Details about your situation — e.g. property type, timeframe, or current status
• For finance enquiries only: purchase price, deposit amount, and income (as an exact figure or a band, your choice)

We also automatically record the IP address a submission came from and a timestamp, for fraud prevention and to keep an audit record of your consent.

Why we collect it

To match you with one suitable professional covering your suburb, and to let them contact you directly about your enquiry. Finance details are collected only with a separate, explicit consent — distinct from general contact consent — because of the sensitivity of financial information.

Who we share it with

Your details are shared with exactly onematched professional per enquiry — never sold, never broadcast to a list, and never used to generate competing offers for your contact details. We don't share your information with anyone else except where required by law.

Where it's stored

Your data is stored in a database hosted in Australia (Sydney) and is only accessible to ReferWise staff and the specific professional you're matched with.

Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, at any time. Contact us using the details below and we'll respond within a reasonable time.

Contact

Questions about this policy or your data? Reach us via the contact details on our homepage.